Q: Are you a factory or a trading company?
A: We are a professional manufacturer. Established in 2010, our company has over 10 years of experience in producing high-quality machinery.
Q: Where is your company located?
A: Our factory is located in Ma'anshan, Anhui Province, just 30 minutes from Nanjing Lukou Airport. We are happy to arrange a dedicated vehicle to pick you up from the airport for your visit.
Q: How long does it take to deliver the machine?
A: For standard machines, delivery typically takes about 30 days. For non-standard customized machines, the delivery time may be longer but will not exceed 50 days.
Q: What payment methods do you accept?
A: We generally accept T/T and L/C payments, with a 30% deposit and 70% balance before delivery. For long-term or special customers, we can offer more flexible payment options upon discussion.
Q: What is the warranty period for your machines?
A: Standard machines come with a one-year warranty. For special or non-standard machines, a 2–3 year warranty may be available upon confirmation with our sales team. During the warranty period, we provide free replacement parts.
Q: Do you accept OEM customization?
A: Yes, we offer OEM customization, including machine appearance, color, configuration, and more. Please note that customized products may have a slightly higher cost. For details, please contact our sales team.
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